Terms & conditions
The basics of how we work, in plain English. These terms apply to every job arranged by Recovery Services Nationwide.
VAT registration number: GB528 4846 58 · Company number: 15489710 · Director: Alejandro Stone
01Who we are
Recovery Services Nationwide is a recovery broker. We arrange vehicle recovery, transport and mobile tyre work on your behalf using vetted, insured third-party operators. The operator attending your job carries the relevant insurance for the work carried out.
02Quotes and bookings
All prices are quoted before dispatch and confirmed with you by phone or WhatsApp. A job is only booked once you have accepted the quoted price. Prices quoted for a specific job, time and location; if the vehicle, access or distance changes on arrival, we will contact you before any extra work is done.
03Payment
Payment is due in full on completion of the job unless a fleet account has been agreed with us in advance. Account terms, where agreed, are 30 days from invoice. We accept payment by bank transfer or card.
04VAT
We are registered for VAT under number GB528 4846 58. Where VAT applies, it is shown on our invoices. Prices quoted to businesses are exclusive of VAT unless stated otherwise.
05Cancellations
If you cancel before the operator is dispatched, there is no charge. Once an operator is en route or on site, a cancellation or waiting-time charge may apply to cover their attendance. We will always tell you what that charge is before it is incurred.
06Your responsibilities
Please make sure the vehicle is accessible, the handbrake is released where safe and required, and any alarms or immobilisers are disclosed when booking. You confirm you are the vehicle owner or have the owner's authority to instruct us.
07Liability
We take care in arranging every job, but we are not the carrier. Liability for the vehicle during recovery rests with the operator carrying it, under their own insurance. We accept no liability for loss, damage or delay caused by road conditions, other road users, third parties or events outside our reasonable control. Nothing here limits your statutory rights.
08Storage and uncollected vehicles
Vehicles recovered to a storage location must be collected promptly. Storage charges accrue daily after the first 24 hours. Where a vehicle is not collected, we may exercise a lien or dispose of it in line with the Road Traffic Act 1988 and will notify you before doing so.
09Your information
We use the details you give us (name, contact number, vehicle and location) only to arrange and bill the job. We share what the operator needs to attend, and we do not sell your data.
10Governing law
These terms are governed by the law of England and Wales. If you have a complaint, contact us first on 07537 144894 or sales@rsn-transport.co.uk and we will aim to resolve it quickly.
These terms were last updated in October 2026 and may be updated from time to time. The version in force is the one published on this page at the time you instruct a job.
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